Our Responsibility

As a publicly owned organization with private stakeholders and customers, DBC carries important responsibilities within the library services industry. Firstly, as a publicly owned entity, DBC must uphold its commitment to serving the public interest. It has a responsibility to ensure equitable access to knowledge and information for all members of society, regardless of their background or circumstances. This includes promoting inclusivity, supporting community engagement, and providing accessible resources and services.

Secondly, DBC has a duty to its private stakeholders, such as shareholders or investors. While operating in the library services industry, the organization must strive for financial sustainability and growth, ensuring a return on investment for its stakeholders. This involves efficiently managing resources, exploring new revenue streams, and maintaining a strong competitive position within the market to attract and retain customers.

Lastly, DBC has responsibilities towards its customers, primarily libraries and their patrons. The organization must continuously innovate and provide high-quality services, technologies, and support that meet the evolving needs and expectations of its customers. This includes delivering reliable library management systems, facilitating digital content distribution, offering training and consulting services, and staying at the forefront of industry advancements to enable libraries to provide exceptional experiences for their users.

“We recognize our unique responsibility as a publicly owned organization with private stakeholders and customers – to serve the public interest, ensure financial sustainability, and exceed customer expectations in the dynamic library services industry.”

In summary, as a publicly owned organization with private stakeholders and customers, DBC must balance its responsibilities to the public interest, financial sustainability, and customer satisfaction. By fulfilling these responsibilities, DBC can effectively contribute to the advancement of the library services industry and the overall enrichment of library experiences for communities.